Please note that all returns are for web credit ONLY. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 10 business days of receipt and we will provide you with an exchange or a Web Credit, minus the shipping costs. Returns must be unused, unworn, unaltered, unwashed, in it’s original packaging and with all tags attached.
Non-returnable Items
The following items are not eligible for return or exchange:
Accessories
Maps
Digital Downloads
Discounted or Promotional items
Final Sale merchandise
Jewelry
Perfume or Cologne
Subscription Services
Swimwear
All full-price footwear may be returned only if they are unworn and returned in the original shoebox. If the footwear or shoebox is damaged, the returned item(s) will not be accepted and will be sent back to the customer at their expense.
Please contact us to request a return/exchange authorization. Include your order number, the date the order was delivered to you, as well as the billing and shipping information. Please include the item(s) name, size (if applicable), single item price, total price of returned item(s), and a brief description of why the item(s) is being returned. Please reference Web Credit section below for additional information.
All returns must be sent via USPS Priority Mail, or other delivery services that provide tracking information and requires a signature upon delivery. The customer is responsible for all shipping costs associated with exchanges unless StarMap.com has sent an incorrect or damaged item.
Please Send Online Returns To:
StarMap.com
ATTN: Returns/Exchanges
905 N Bethlehem Pike, #44
Spring House, PA 19477
Return Processing
Once we have received your package, your return will be processed as a web credit within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Original shipping charges are non-refundable. We do not issue refunds.
Sale Items
All items purchased at a reduced price are FINAL SALE and cannot be returned or exchanged.
Web Credits
Upon receipt of eligible returns, a customer will be issued a Web Credit minus the shipping costs. The Web Credit may then be used to purchase products on StarMap.com only. We apologize but web credits cannot be redeemed at any retail partner store locations.
Web credits may be redeemed only over the phone by calling 1-888-433-MAPS. Please include your name, web credit number, and shipping address as well as requested item information.
Damaged, Defective, or Incorrect Item(s):
Should you receive a damaged, defective, or incorrect item(s), please return the merchandise within 2 weeks from the shipped date to our Online Returns address. We will refund the return shipping cost if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.
To ensure proper processing, please specify the damage, defect, or incorrect item(s) when requesting the return/exchange authorization. Upon receipt of the item, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please make a note in your authorization request. We will gladly send out a replacement of the original item(s) purchased at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the form of payment used to make your original online purchase. Returns must be unused, unworn, unaltered, unwashed, in it’s original packaging and with all tags attached.
